Frequently Asked Questions
Membership & Access
What does membership include?
Membership provides your family with direct access to comprehensive pediatric care from Dr. Beene, including:
-
Unhurried well-child and sick visits
-
Direct access to Dr. Beene by phone and text during business hours
-
Care for acute illnesses, injuries, and chronic medical conditions
-
Preventive care and developmental guidance
-
Coordination of laboratory testing, imaging, specialist referrals, and hospital care when needed
-
Home visits, telemedicine visits, and phone consultations when clinically appropriate
Most routine pediatric care is included in your membership. The membership fee does not include the cost of vaccines, laboratory testing, imaging, medications, or care provided by specialists, hospitals, or other healthcare facilities. Vaccines administered by Jellybean Pediatrics are billed to your insurance when possible.​
​
How do I contact Dr. Beene?
Members have direct access to Dr. Beene by phone and text during business hours.
Families receiving one-time consultations may schedule additional follow-up visits as needed but do not receive ongoing direct access to Dr. Beene.
Many questions and concerns can be addressed through a phone call, text message, telemedicine visit, or home visit, allowing families to receive care in the way that best fits their needs.For urgent concerns outside of business hours, members should call rather than text. If Dr. Beene is unavailable, your call will be answered by an experienced pediatric nurse triage service. If you are experiencing a medical emergency, call 911 immediately.
​
What is not included in membership?
Your membership covers Dr. Beene's pediatric care, but it does not include services provided by other healthcare organizations.
Examples include:
-
Emergency department and hospital care
-
Care provided by specialists
-
Laboratory testing and imaging
-
Prescription medications
-
Vaccines (which are available through Jellybean Pediatrics but are billed separately, typically to your insurance)
These services are billed separately by the hospital, pharmacy, laboratory, imaging center, specialist, or other provider, according to your health plan.
​
Is there a minimum commitment?
No. Membership can be canceled with advance notice per the membership agreement.
​
Can my child still use their health insurance?
Yes. Membership fees are not billed to insurance. We encourage families to maintain health insurance to help cover services outside of the membership, including vaccines, prescription medications, laboratory testing, imaging, specialty care, urgent care, emergency care, and hospitalization.
When possible, vaccines provided by Jellybean Pediatrics are billed to your insurance.
​
Can families use HSA or FSA funds to pay for membership?
HSA/FSA reimbursement rules for direct primary care memberships can vary. Families are encouraged to check with their HSA/FSA administrator or tax advisor regarding eligibility and reimbursement.
​​
Are vaccines available through Jellybean Pediatrics?
Yes. Recommended childhood vaccines are available through the practice.
Whenever possible, the cost of the vaccine and its administration will be billed directly to your insurance. Any costs not covered by your insurance are the responsibility of the family. Vaccines are billed separately from the membership fee.
​
How is this different from a traditional pediatric practice?
Jellybean Pediatrics is built around a smaller patient panel, longer visits, and direct access to your child's pediatrician.
Care is provided through a combination of home visits, telemedicine, phone calls, and text messaging when clinically appropriate, making it easier to get care without unnecessary office visits.
Instead of billing insurance for routine pediatric care, families pay a monthly membership fee that provides ongoing access to Dr. Beene and comprehensive pediatric care.
Some families describe this model as concierge medicine. Jellybean Pediatrics is a Direct Primary Care (DPC) practice, a membership-based model that prioritizes personalized care, improved access, and stronger relationships between families and their pediatrician.
​​​
How do I get started?
If you're interested in membership, schedule a complimentary Meet & Greet with Dr. Beene to learn more about the practice and decide if it's the right fit for your family.
If you're interested in a one-time consultation, you can schedule your consultation directly.
If you're unsure which option is right for you, we're happy to help.
​
When does Jellybean Pediatrics open?
Jellybean Pediatrics is open for enrollment now.
​
​
Consultations
What is a one-time consultation?
A Pediatric Consultation is an in-depth visit focused on a specific question or concern without enrolling in membership.
Consultations are available for children, teens, and young adults through age 24, depending on the concern. They provide dedicated time to review what’s going on, discuss options, review medical records when appropriate, and develop clear recommendations and next steps.
Consultations are available by telehealth in Ohio, Indiana, Pennsylvania, and Florida.
​
What kinds of concerns are a good fit for a consultation?
Consultations are designed for families, teens, and young adults who want more time and guidance around a specific health concern without establishing an ongoing membership.
Common reasons to schedule include:
-
Understanding a new diagnosis or health concern
-
ADHD, anxiety, mood, sleep, or behavioral concerns
-
​Questions about ADHD? Explore the ADHD in Teens Guide
-
-
Menstrual concerns, birth control, acne, and other teen or young adult health questions
-
​New to birth control? Learn about your options in the Guide to Birth Control for Teens & Young Adults before your visit.
-
-
Weight and metabolic health concerns
-
Medication questions or treatment decisions
-
Complex or chronic medical conditions
-
Reviewing laboratory results or other medical information
-
Care coordination between specialists and other healthcare clinicians
-
Preparing for an upcoming specialist visit
-
Making sense of different recommendations or figuring out next steps
If you're unsure whether membership, a Pediatric Consultation, or a Teen & Young Adult Health visit is the best fit, Dr. Beene is happy to help you decide.
​
Can I schedule a consultation if I already have a pediatrician or primary care clinician?
Yes. Many patients schedule a consultation for a specific concern while continuing to receive routine primary care from their existing pediatrician, family doctor, or other healthcare clinician.
A consultation provides additional time, education, and guidance around a particular issue. It does not replace ongoing primary care.
​
Does the consultation include follow-up?
Follow-up is not included in the initial consultation fee.
If additional follow-up is needed, a 30-minute virtual follow-up visit can be scheduled for $125.
For families who need ongoing pediatric care and direct access to Dr. Beene, membership may be a better fit.
​
Can the consultation fee be applied toward membership?
Yes. If you decide to join Jellybean Pediatrics within one month of your consultation, your consultation fee will be credited toward membership.
Visits & Care
​​Where do visits take place?
Visits may take place in your home, virtually, or by phone depending on the situation.
​​
Do you make house calls?
Yes. Home visits are an important part of the practice and are available when clinically appropriate within our service area.
Many concerns can also be addressed through telemedicine, phone, or text.
​
Do you offer newborn care?
Jellybean Pediatrics provides newborn care beginning in the first days after birth, including feeding support, weight checks, jaundice monitoring, routine newborn visits, and guidance during the early weeks at home.
Many newborn visits can take place in your home, allowing families to avoid bringing a newborn into a waiting room.
​
When should I enroll if I'm expecting a baby?
You're welcome to schedule an Expectant Parent Meet & Greet with Dr. Beene during pregnancy. This introductory conversation, either by video or in person, is a chance to ask questions, learn about the practice, and decide whether Jellybean Pediatrics is the right fit for your family.
​
Because babies can arrive earlier or later than expected, formal enrollment takes place after your baby is born, once hospital discharge plans are underway. At that point, simply reach out to Dr. Beene, and she'll guide you through the enrollment process and schedule your baby's first visit.
Do you provide well-child visits and annual checkups?
Yes. Membership includes preventive care and routine well-child visits, including developmental screening, growth monitoring, guidance on nutrition and behavior, and recommended childhood immunizations.
​
Do you offer same-day sick visits?
In many cases, yes. Because the practice cares for a smaller number of families, many urgent concerns can be addressed the same day through phone, telemedicine, or an in-home visit when appropriate.
​
What areas do you serve?
Membership, including house calls, is available throughout Cleveland's east-side suburbs, including Cleveland Heights, University Heights, Shaker Heights, South Euclid, Beachwood, Lyndhurst, Pepper Pike, Orange, Woodmere, Mayfield Heights, and nearby communities.
Virtual pediatric consultations are available for families in Ohio, Indiana, Pennsylvania, and Florida.
If you're unsure whether your home is within the membership service area, please reach out.
​
Do you offer telemedicine?
Yes.
Telemedicine is available for both membership families and consultation visits when clinically appropriate. Many concerns can be safely addressed virtually, allowing families to receive expert pediatric care from home.​
​
Does the consultation include follow-up?
Yes. One follow-up within the same month is included. Ongoing care requires membership.
​
Can the consultation fee be applied toward membership?
Yes. If you join within one month, the consultation fee will be credited toward membership.
​​
Do you see patients in the hospital?
Hospital care is managed by the hospital-based team.
Dr. Beene may help guide and coordinate care, but clinical decision-making during hospitalization remains with the hospital team.
​
Do you see medically complex children?
Yes. Many medically complex children benefit from the additional time, access, and care coordination that this model provides.
Care is individualized and closely coordinated with your child's specialists and other healthcare providers when needed. While Jellybean Pediatrics does not replace specialty or hospital-based care, Dr. Beene works alongside your child's care team to help coordinate care and support your family.
Policies & Fit
​​​​​​What should I do in an emergency?
Call 911 or go to the nearest emergency department. Jellybean Pediatrics does not provide emergency care.​​
​
Is this practice right for every family?
Jellybean Pediatrics offers two ways to receive care.
Membership is ideal for families seeking an ongoing relationship with a pediatrician who provides comprehensive care, direct access, and longer visits.
Consultations are a good fit for children, teens, and young adults who need focused guidance around a specific health concern without changing their primary care clinician.
If you're unsure which option is right for your family, we're happy to help.
​​​
Can my child still see specialists?
Absolutely. Jellybean Pediatrics works alongside specialists, therapists, hospitals, and other healthcare professionals when needed. Dr. Beene helps coordinate care and make sure all the pieces fit together.
​
What ages do you see?
Membership care is available for children from birth through age 18.
Pediatric consultations are available for children, teens, and young adults through age 24, depending on the concern.
​
What is your vaccine policy?
Jellybean Pediatrics follows the American Academy of Pediatrics (AAP) recommended immunization schedule and strongly recommends routine childhood immunizations.
Dr. Beene welcomes questions and discussion about vaccines and may consider alternative schedules when appropriate, with the goal of keeping children as protected as possible.
Families who are opposed to routine childhood vaccination are not a good fit for this practice.
Ready to see if we're a good fit?​
Schedule a free introductory meet-and-greet to see if Jellybean Pediatrics is right for your family.
​
Questions first? Send me a message.